I conducted 4 in-depth interviews with undergraduate students spanning all years and departments at UPenn. Using FigJam for organization, I documented individual insights on sticky notes to identify patterns and key themes.
Through careful synthesis of interview data, four key insight statements emerged:
As a new student, I need confirmation of my status so that I am not left confused or anxious.
As an overwhelmed student, I need a clearer and more static view of information so that I can have a seamless planning and searching experience.
As a busy student, I need to be able to search for the courses I need without many restrictions or clicks so that I can quickly find my courses of interest.
As a tired student, I need to skip unnecessary and repeated information so that I can save energy and finish course registration easily and quickly.
Based on these insights, I developed the following questions to guide the design process:
How might we reduce anxiety or improve confidence in the information seen on Path@Penn?
How might we display the information and tabs in a more static way? How might we prioritize important information?
How might we save time on searching for specific courses?